Withdrawal and Refunds


Information on the right of withdrawal

In the event that the signing of a purchase contract takes place outside the business premises, the sale in question is to be considered subject to Legislative Decree n. 206 of 6/09/2005, which provides for the possibility for the buyer to exercise the right of withdrawal.

Therefore, remote purchases made by telephone or via the Internet are included in this case, whether they are delivered to your home or collected at the company's headquarters or at a point of presence in the territory.

This right applies to natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal. Therefore, those who communicate their VAT number to the supplier are excluded from the right of withdrawal.

How to use them

The Buyer (Consumer) has the right to withdraw within 14 days of purchase, without giving any reasons.

This right consists of the right to return the purchased goods to the seller and the consequent refund of the purchase price.

Make sure you have the following data ready and promptly communicate them to Bellerrimo Srls

- article code (s);

- our delivery code;

- bank details (IBAN and BIK CODE) on which you want the transfer payment to be made.

1. Send, by registered mail with return receipt, a written and signed declaration of the desire to exercise the right of withdrawal summarizing all the data indicated above and requested, addressing it to our offices in .......

2. Within the same period of fifteen working days he must return the goods intact and, if packaged, with the same packaging used for delivery.

How to make the return shipment

Pack the materials carefully, if possible, in the same packaging used for delivery.

Write the destination address, the withdrawal code (sent by email) and the sender on the package.

Send the package to ....... via a traceable system.

Processing times by bank transfer of payment to the customer

Bellerrimo, if the above procedure is carried out correctly and once it is ascertained that the returned item is intact in all its parts and compliant at the time of sending to the Buyer, it will proceed within 30 working days of receipt of the goods to credit customer of the amount.

Attention: shipments without a withdrawal code will not be accepted by the operational headquarters by Bellerrimo, which is not liable for any damage caused during the return shipment by the customer to our warehouse.